Military families denied services, face too much bureaucracy

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Military families denied services, face too much bureaucracy, reports say


By David Pugliese, The Ottawa Citizen August 6, 2012

Canadian Forces families are being denied services and benefits by the military or are forced to deal with an overly bureaucratic system that is sometimes not relevant to their needs, according to Defence Department records.

For years, various generals, as well as Defence Minister Peter MacKay, have publicly identified Canadian Forces families as the backbone to a well functioning military. But the system set up to provide services and benefits to those families is facing a series of problems, military leaders were told in November and December.

In providing feedback to the military, families noted that the system is “overly bureaucratic” and “complex to navigate” and “inconsistently implemented nationally” and “not relevant to the need of different family types.” The system was also described as being inflexible in solving problems.

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